• Call +91 - 9871716650 , 9910513046
  • Email - biocell@biocellcorp.net

FAQ’s

Can I get Free Sample of products?

Yes, we can provide you Free Sample of selected products ranges.

How do I place an order?

We accept all orders by email, hard copy of purchase order by courier.

Is the product in stock?

Few products are in stock with us. If not, will be confirmed at the time of submitting quotation.

What information do you require for my order?

To process your orders, we require following information:

  • Product’s catalogue number, product’s name, Pack size and Quantity.
  • Your billing and shipping address.
  • Your organization GST Number (if available).
  • Your telephone number and email IDs.
  • DSIR certificate (if available)

What are your shipping, handling & packaging charges?

It depends on product’s category and volume of shipment whether will be charged or free.

Where do you ship to?

We ship products all over India by appropriate courier service like: FedEx, Blue Dart, Trackon, DTDC, Shree Maruti and as per your choice.

What is the transit time?

It depends on distance and weather conditions. However, most of the consignment are delivered within 24 to 48 hours time.

Does the transit time affect the product?

We ship products at appropriate temperature as instruction is given on product datasheet. Product’s box is filled with sufficient cooled ice packs and dry ice which are more than enough to maintained temperature during transit time and retained product’s stability.

Return and Replacement Policy.

Product Quality is important to us. Therefore, in case a product does not perform as described on the datasheet please notify us as soon as possible and our dedicated team of scientific experts will help you to trouble shoot and further process for replacement.

How do I pay?

You can pay through Cheque/NEFT/RTGS or direct deposit to company account. Bank account is printed on the Invoice copy.